RETURN POLICY:

​

All sales are Final, but if you have issues with any wigs please contact Hello@halihairco.com so that we can work to resolve the issue the best way possible, but please understand that ALL SALES ARE FINAL and NO REFUND will be issued.

 

​

 

 

Does the hair shed?
 

 VERY MINIMUM shedding meaning (the hair will be never have a noticeable or drastic decrease in its density or volume. Any hair that has been manufacture to be stitched on a weft is entitled to experience minimum shedding which is absolutely normal. After the second shampooing there should not be any shedding. Heat damage, over processing or lack of moisture and conditioner will cause shedding, so be sure to apply heat protectant before thermal use. Always let a licensed professional color your extensions and shampoo & condition once a week.

​

 Does the Hair Tangle?

 

Initially it does not to tangle. The hair will begin to tangle dry dryess if it needs to be shampooed and deep conditioned.

​

 What color are the Hali Hair Collection extensions?

 

Hali Hair collection comes in a straight, wavy , and curly texture; the color will range between a natural 1b and 2 (sometimes lighter). It does not come in black.

If you want it Black/Jet black it has to be dyed or a semi permanent has to be applied to darken the hair to black. Our product is 100% Mink unprocessed hair and each individual piece comes from a single donor, we can not guarantee hair color. Please be forewarned, if you are dissatisfied with the color we will not consider that a defect and we will not grant an exchange.

 

Can I have my Hair dyed/colored before having it shipped to me?

 

We do not color bundles before shipping. The customer is responsible for finding a licensed stylist to color the hair for them once they receive it.

​

How many bundles do I need?

 

We suggest : Length 14-16" Inches - You Need 2 bundles Or More....Lengths 18-24" inches You Need 3 bundles Or More..... Lengths 26-30" You Need 4 bundles or More....Lengths 30"-Up"-5 bundles or More.

These suggestions are based upon installs with lace closures and frontals as well.

 

Can Hali Hair be dyed?

 

Our hair is 100% Mink unprocessed Hair, therefore it can be bleached, rinsed, dyed all different shades and hues of blondes, browns, reds, even fruity colored tones such as purple, blue and pink (it is STRONGLY SUGGESTED that a licensed professional color it for you.

 

If I straighten my Hali Hair will it revert back to it natural state after I wash it?

 

Yes because this is raw Hair it will return to natural state after every wash.

 

How long does Hali Hair last?

 

With proper care and maintenance Hali Hair extensions can be reused and reinstalled from 1 year (minimum) to 2+Year. It is inevitable that some of the Hair will get cut when your beautician styles the hair so when it's time to reinstall the hair I suggest you purchase one new bundle to add in; to take place of the shorter pieces you wont be able to reuse such as cut bangs or short layers.

​

How often can I wash my Hali Hair?

 

You Can wash your Hali Hair as often as you like. I suggest you cleanse the hair once a week with sulfate free products to keep the hair silky, nourished, soft and manageable. Avoid using tea tree and mint shampoos as they can cause your extensions to matte when shampooing. Try to use products designed to detangle and moisturize, smooth, shine and protect against split ends.

 

Can I blow dry my Hali Hair extensions?

 

Yes you can blow dry your extensions but it isn't the Best thing to do for the longevity of the hair. As we all know applying a lot of heat can not only damage your natural hair but your extensions as well. You want to limit the amount of heat you apply to your extensions.  The preferred method for drying hair is to let it Air dry or sit under an over head dyer. In cases where you may not have enough time to let it hair dry. Blow dry until it is damp and then finish blow drying the hair completely on cool setting.

 

Should I seal my wefts?

 

Sealed wefts are optional, not mandatory. We maintain a very high level of quality assurance and our wefts are doubled stitched to minimize shedding little to none.

 

Do you offer overnight/expedited shipping?

 

Expedited shipping is offered occasionally. If that option is available at checkout then feel free to select faster shipping. Please select expedited shipping at check out when you place your order. We do not send invoices to upgrade from standard to express shipping. If the expedited shipping option isn't available at checkout it is unavailable.

 

How long does it take for me to receive my order after it is placed?

 

please allow us 7-14 business (max) days to receive an order mainly with custom units , in regards to just extensions, you should receive order within 3-7 days, but it can arrive as soon as 2 days depending on the state it is being delivered

 

How long after I purchase, will I receive a tracking number?

 

You will normally receive a tracking number 5-7 business days (excluding weekends) after your purchase if you ordered bundles.  When your label is printed; tracking is automatically sent to your email, then you will be sent the same tracking number via Wix when the package has been taken to the post office. All Packages are shipped through usps. If your tracking number does not show any tracking updates within 72 hours after you've been sent tracking.  Please contact us through email at Hello@halihaircollection.com please include your name and order number.

 

Do I have the option to "Pick up" my order in person if I order online?

 

Once you have made a purchase online, you do NOT have the option to pick it up. The order has to be shipped so that I can provide tracking numbers to protect the seller. I need proof of delivery for every transaction.

 

Is there a location where I can purchase/pickup Hali Hair Collection?

 

NO, There is no longer a pick up location for Hali Hair Collection. It is sold Strictly online at Halihairco.com

 

Can Hali Hair blend with my natural hair even though its so silky?

 

Hali Hair can blend with every texture of hair from every ethnicity. If you dont feel your hair will blend or it isn't long enough to blend we sell closures made of the same great quality as our Hali Hair Collection Bundles.

 

What if I receive my order and its missing parts or incomplete?

 

Email us at Hello@Halihairco.com and subject the email URGENT MISSING PARTS 

 

What is the turnaround time for a custom unit?

 

Custom units take 7-14 business days to be completed. You will receive an email requesting head measurements once we have received your hair and measurements we will start on custom unit. You will receive an email with your tracking information after your order has been shipped.

 

What is the turnaround time for a Pre-Made unit compared to a Ready to ship Unit ?

 

Pre- Made Units usually take 7-14 Business days, these units are looks that will be re-created just for you. Ready to purchase units are shipped out within 3-7 days of purchase, these are units already made. You will receive an email with your tracking information after your order has been shipped. 

​

How are the wigs secured on?

 

All of our units are made to your exact head measurements, provding a perfectly secure fit for everyone. Our lace closure units are made on a breathable, fitted cap. Our frontal units are made with an elastic band added to hold the lace in place.

​

I have no hair, can I still wear a wig?

 

Yes, you can still wear our units! If you have a very short haircut (too short for cornrows or for combs to be used) or are bald, please let us know so that we can ensure the unit will fit you flawlessly.

 

How should I wear my hair under the wig?

 

To ensure the most flat and natural unit application, your hair should be cornrowed. For lace closure units, we recommend parting your hair where you would like the part on the closure to lay and down from there. For frontal units, small straight back cornrows with the ends sewn up and flat are recommended.

 

Do you do rush orders?

​

We unfortunately do not offer rush on orders.

​

How long do the units last?

 

With proper care, our lace closure units can last 6 months to a year and our frontal units can last 4 months+. Proper care entails minimum heat use, regular wash/conditioning, no rough handling, and minimum sleeping in the unit.

​

What products do you recommend to wash the units?

​

We recommend Suave Professionals Moroccan Infusion Shine Shampoo & Conditioner.

 

Do the units come with a customized hairline?

 

All of the frontal units include a fully customized hairline. 

​

Can I sew the wig down?

 

All of our wigs can be easily sewn down.

​

Where do I send my hair for a custom Unit?

 

If shipping hair USPS ship hair to: P.O. Box 130277 Spring TX. 77393

If Shipping hair FED EX or UPS: 10800 Gosling Rd #130277 Spring TX. 77393 

 

* I hope this page was very helpful. If you have a question that hasn't been answered please submit them to Hello@halihairco.com

​

What is your return policy?

 

All sales are Final, but if you have issues with any wigs please contact Hello@halihairco.com so that we can work to resolve the issue the best way possible, but please understand that ALL SALES ARE FINAL and NO REFUND will be issued.